Business Analyst position where I will add value to initiatives by contributing my analysis skills. Team player oriented person that is very organized and polyvalent. Capable of dealing with difficult customers and a high level of stress. Can successfully manage customer expectations in line with corporate policies and procedures. Proficient in negotiating skills and has proved to have good leadership with excellent interpersonal skills. Very honest in his work and ethics. Proactive problem solver that can resolve complex issues effectively. Expert in Apple mobile devices and services