I am an experienced Solution Consultant with over 30+ years of experience in integration, architecture and innovation focusing on Contact Center solutions and applications. I have been recognized as an leader in designing and implementing customized solutions and evolution roadmaps that help customers with their digital transformations or simply to solve existing business problems. With my extensive experience with contact center solutions in the marketplace, API integrations, AI, cloud services and customizing solutions, I’m always looking for opportunities that allow me to combine my skills and knowledge in collaboration with my customers to create strategies to define next gen solutions that achieve their long term business objectives.

I’m a firm believer in building strong, committed teams and have many years of experience in delivering product/technology demonstrations, Contact Center discovery workshops, conference presentations and executive briefings for English and French audiences.

- Senior consultant for CCaaS and UCaaS

- Certified architect (TOGAF - Enterprise Architecture)

- API Integration (REST/SOAP/OAUT 2) of related solutions such as CRM, ERP, etc

- Technical Analysis

- Proof of Concepts and Prototypes development

- Customer/partner/3rd party liaison

- RFP technical writing

- C#, JavaScript (NodeJS), Python developer

- Bilingual (English/French)

Certifications:

- SSCA (SIP protocol)

- TOGAF 9 (Enterprise Architecture)

- Archimate (modeling language for Enterprise Architecture)

- Nice CXOne CCaaS

- AWS Certified Solutions Architect Associate (in progress)