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Business and functional analyst with more than 28 years of experience (including 22 years as an analyst) specializing in the implementation of IT service management solutions for several large companies and government agencies (Cirque du Soleil, Desjardins, Bell Canada, Bombardier, Rio Tinto Alcan, SAAQ, etc).
Among other things, my experiences include:
- the integration in various service management tools (Remedy, HPSM, BMC Service Desk Extpress / Magic Service Desk, SOLMan, etc.)
- the definition, mapping and modeling of IT service management processes (incident, problem, service requests, etc.) and others
- the development of functional specifications
- the definition and implementation of quality control strategies and processes
Specialization: System Administrator
Specialization: Business Analyst, Process Analyst, Quality Assurance Analyst / Test, Systems Analyst, Operations and Maintenance Consultant
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